Support – Kenso

Response Time

We typically respond to all support inquiries within 24-48 hours during business days. For urgent issues affecting your ability to use the app, please include "URGENT" in your email subject line.

In-App Feedback

You can also submit feedback directly from within the Kenso app. Go to Settings → Send Feedback to share your thoughts, report bugs, or request new features.

Common Topics

• Account Issues: Problems logging in, password resets, or account deletion requests
• Subscription & Billing: Questions about Kenso Pro, payment issues, or refund requests
• App Bugs: Crashes, data sync issues, or features not working as expected
• Feature Requests: Ideas for new features or improvements to existing ones
• Delete Account: You can delete your account and all data from Settings → Delete Account in the app

AI Assistant Integrations

Connect Kenso to ChatGPT or Claude to ask about your training in chat. Setup guides:

You can manage active integrations and revoke access anytime from Settings → Connected Apps in the Kenso app.

When Contacting Support

To help us resolve your issue quickly, please include:

• Your account email address
• Device type (iPhone, iPad, Android, Web)
• A description of the issue or question
• Screenshots if applicable
• Steps to reproduce the problem (for bugs)