Settings → Support → Send Feedback opens a short form for bug reports, feature requests, and general feedback. Kenso's team reviews what you send from there.
Where to find it
Settings → Support → Send Feedback.
Sending feedback
Choose a type (Bug Report, Feature Request, General Feedback, or Other), write your message, up to 2,000 characters, and tap Send Feedback. You'll see a confirmation once it's sent.
Refund requests
Send Feedback isn't a refund channel. Kenso doesn't process refunds directly: the platform you paid through does. For a purchase made through the App Store, request a refund directly from Apple at reportaproblem.apple.com. For a purchase made on the web, email support@kensoforge.com. See also Manage your subscription.
Other ways to reach Kenso
- Rating a coach tip with the thumbs up or down on the tip itself goes to a separate review queue, not this form: use that when you're reacting to one specific tip rather than reporting an app issue.
- The Help Center, linked right above Send Feedback in Settings → Support, is where articles like this one live if you want to check for an answer first.
What to include in a bug report
There's no attachment field, so describe what happened in the message: what you were doing, what you expected, and what happened instead. If it's tied to a specific workout or program, naming it in the message makes it easier for the team to find.
Good to know
- Feedback submitted through this form isn't a live support channel: there's no back-and-forth reply inside the app. For anything urgent, email support@kensoforge.com instead.
- The feedback type you choose (Bug Report, Feature Request, General Feedback, or Other) helps route your message: it doesn't change what you can write in it.